Legal

Refund Policy

Last updated: May 12, 2026

At CrabScan, we strive to provide the best security auditing experience. All payments are processed securely by our payment provider, who acts as the Merchant of Record for the transaction (identified at checkout). Please read our refund rules below.

1. Subscriptions (Monthly & Annual)

You can cancel your subscription at any time through your account dashboard. After cancellation, you will continue to have access to the service until the end of your current billing period.

We do not offer prorated refunds for mid-period cancellations.

If you believe you were charged in error, please contact us within 7 days of the transaction and we will investigate promptly.

2. One-time Purchases (Deep Audit)

The Deep Audit is a digital product. The scan starts immediately after payment is confirmed and the report is delivered to your email once complete.

Once the report has been generated and delivered, the purchase is non-refundable.

If the scan failed to complete due to a technical error on our side, we will either re-run the scan at no cost or provide a full refund upon your request — your choice.

3. How to Request a Refund

To request a refund or report a billing issue, email us at support@crabscan.ai. Please include:

  • Your account email address
  • The transaction ID from your payment receipt
  • A brief description of the issue

We aim to process all requests within 3–5 business days.

See also: our Terms of Service and Privacy Policy.